Return Policy

Last Updated: 1 of October 2023

At Roya Hamburger Art we strive to provide our customers with high-quality art and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following return policy:

1. Eligibility for Returns

We accept returns under the following conditions:

- The artwork must be in its original condition, free from any damage or alterations.

- Returns must be initiated within [number of days, e.g., 30 days] from the date of purchase.

- Proof of purchase, such as a receipt or order confirmation, is required for all returns.

- Custom or commissioned artworks are generally not eligible for return unless they arrive damaged or significantly different from the agreed-upon specifications.

2. Initiating a Return

To initiate a return, please follow these steps:

- Contact our customer support team at [Your Contact Information] to inform us of your intention to return the artwork.

- We will provide you with a Return Authorization Number (RAN) and instructions for packaging and returning the artwork.

3. Return Shipping and Costs

- The customer is responsible for all costs associated with returning the artwork, including shipping and insurance, where applicable.

- We recommend using a reputable shipping carrier that provides tracking and insurance for the artwork's value.

- The artwork must be securely packaged to prevent damage during transit.

4. Inspection and Refunds

- Once we receive the returned artwork, it will be inspected to ensure it meets the return eligibility criteria.

- If the artwork is in its original condition and meets our return policy, we will process a refund to the original payment method within [number of days, e.g., 10 days] from the date of receiving the returned item.

- Refunds will include the purchase price of the artwork minus any shipping and handling fees, unless the return is due to an error on our part.

5. Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect artwork, please contact us immediately. We will arrange for the return of the item at our expense and provide you with a replacement or a full refund, as per your preference.

6. Contact Us

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us at mail@royahamburger-shop.com. Our customer support team is here to assist you.