Shipping and Delivery
a. Domestic Shipping
At Roya Hamburger Art, we want to provide you with a seamless and reliable domestic shipping experience. Please take a moment to familiarise yourself with our domestic shipping details:
1. Shipping Carriers:
We partner with trusted domestic shipping carriers to ensure your orders are delivered promptly and securely. Our shipping carriers may include [list relevant carriers, e.g., national postal service, private courier services].
2. Estimated Delivery Times:
The estimated delivery times for domestic orders may vary depending on your location and the selected shipping option. On average, you can expect your order to be delivered within [number of days, e.g., 2-5 business days] from the date of purchase. However, please be aware that unforeseen circumstances or peak seasons may affect delivery times.
3. Shipping Charges:
We offer competitive shipping rates for domestic orders, and shipping charges are calculated based on factors such as the weight, size, and destination of your order. The shipping fees will be clearly displayed during the checkout process before you finalize your purchase.
4. Tracking Your Order:
For your convenience, we provide order tracking services for domestic shipments. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment in real-time.
5. Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delivery delays or issues resulting from incorrect or incomplete address information.
6. Delivery Attempts:
If the carrier is unable to deliver your package on the first attempt, they will typically make subsequent delivery attempts or leave a notification for you to arrange a convenient redelivery or pickup.
7. Shipping Restrictions:
While we aim to provide nationwide coverage, there may be specific regions or areas where delivery is limited or unavailable due to logistical constraints or other factors. If you have concerns about the delivery to your area, please contact our customer support team for assistance.
8. Contact Us:
If you have any questions, concerns, or special requests regarding domestic shipping, please do not hesitate to reach out to our customer support team at mail@royahamburger-shop.com. We are here to assist you
• The delivery time for standard parcels is usually within 24 hours of posting (Monday through Friday). Parcels posted on Saturday and Sunday are delivered on Tuesday.
• The delivery time for priority mail is by 10:00 a.m. or noon the next day (depending on your preference)
• The delivery time for registered mail and insured mail is within 24 hours of posting (Monday through Friday), but with extra security and tracking features.
• The cost of sending a parcel depends on the weight, size, and service type of your parcel. You can use the online postage calculator to find out the exact rate for your parcel.
• You can pay and label your parcel online and drop it off at a PostNL location, or you can frank and send any type of parcel at a PostNL point with the help of the staff.
• You can track your parcel online using the PostNL Domestic Tracking service. You will need your barcode number and postal code to do so.
b. International Shipping
- Customs Duties and Taxes: For international orders, please note that customs duties, taxes, and other fees may apply based on the destination country's regulations. These fees are the responsibility of the customer and are not included in the purchase price or shipping charges. Please consult with your local customs office for information on potential fees.
- Shipping Charges: Additional shipping charges may apply to international orders based on destination, package size, and weight. These charges will be clearly indicated during the checkout process before you complete your purchase.
- Delivery Times: International shipping times may vary depending on the destination and customs processing. Estimated delivery times will be provided during the checkout process, but please be aware that unforeseen delays may occur during customs clearance.
c. Shipping Restrictions
- Region and Country Restrictions: We strive to provide worldwide shipping; however, there may be certain regions, countries, or territories to which we cannot ship due to legal restrictions, shipping carriers' policies, or other limitations. If your location falls under such restrictions, you will be notified during the checkout process, and we apologise for any inconvenience this may cause.
- Prohibited Items: Some items may be prohibited for international shipping due to legal restrictions or carrier policies. We reserve the right to determine which items can be shipped internationally and to restrict the shipping of certain products.
Please carefully review the shipping information provided during the checkout process and ensure that you are aware of any customs duties, taxes, or additional charges that may apply to your international order. If you have any questions or concerns regarding international shipping, please contact our customer support team at [Your Contact Information].
Certainly, here's a section for your webshop's terms and conditions that addresses shipping and customs for international orders:
